Troubleshooting

App Troubleshooting

• I can't see any checks to complete
• My documents won't upload
• My apps not loading

Device Support

• Device Software Requirements (iOS & Android)
• My phone camera is broken
• How do I take a screenshot on an Android phone?
• How do I take a screenshot on an iPhone?

Tips & Tricks

• Can I view my check or details i've submitted?
• How do I know if my verification check is complete?
• My name has changed
• How do I add more documents?
• I've uploaded the wrong documents