TLDR: If you're having trouble uploading a document via the Thirdfort app, try saving the file directly to your device, ensure it's 2MB or smaller, switch between WiFi and mobile data, close the app completely, or restart your device. If issues persist, contact the Support Team through the app's chat widget or Support button.
Troubleshooting document uploads
If you are struggling to upload a document via the Thirdfort app, the following steps may help resolve this:
- Saving the file directly to your device instead of a cloud service like iCloud, Google Drive, or OneDrive.
- Checking the size of the file is 2MB or smaller.
Change from wifi to mobile data (or vice versa.)
Close the app, and close this from running in the background.
Restart your device.
I still can't upload my file
We're sorry that the above steps have not resolved the issue. Please chat to our Support Team using the chat widget, or 'Support' button in the app.