TLDR: The Thirdfort app requires iOS 18+ and Android 11+ to ensure security and reliability. Users should update their device software or use a compatible device if theirs isn't supported. Updating protects personal data, reduces app crashes, and ensures all features work correctly.
To keep your personal data safe and ensure the Thirdfort app runs smoothly while you complete your verification, we regularly update our app requirements.
What are the minimum requirements?
To download and use the latest version of the Thirdfort app, your phone or tablet must meet the following minimum operating system requirements:
- iPhone / Apple devices: iOS 18 or later
- Android devices: Android 11 or later
What should I do if my device isn't supported?
- Update your device: Check your phone settings to see if a software update is available for your device.
- iPhone: Go to settings > general > software update.
- Android: Go to settings > system > system update (or software update).
- Use another device: If your phone cannot be updated to iOS 18 or Android 11, you can download the Thirdfort app on a compatible smartphone or tablet belonging to a trusted friend or family member to complete your checks securely. Please note, you can still use your own mobile number to log in using an alternative device.
Why do I need to update my operating system?
We upgrade our app requirements to give you the safest and most reliable experience possible:
- Better security: Older phone operating systems no longer receive important security updates from Apple or Google. By using a newer OS, your sensitive personal information stays protected.
- Fewer crashes: Modern identity and security checks require up-to-date phone hardware. Supporting newer operating systems helps stop the app from crashing while you’re in the middle of a task.
- A smoother process: Keeping the app updated ensures all screens, camera features, and tasks load correctly without error messages.