TLDR: To provide a screenshot for support, navigate to the desired app page, press the Power and Volume Up buttons simultaneously, then quickly release to capture the screen. You can then save the screenshot to your device files or photos for sharing with the Support Team.
Providing Screenshots
If you need to contact our Support Team about something in the app, providing a screenshot is the quickest way for our team to see what's happening. Our Support Team cannot see what is happening on your screen, so this allows us to quickly assist with any issue you may encounter.
Taking a Screenshot
Step 1:
To begin, please navigate to the page you wish for our team to look at on your behalf.
Step 2:
Once you have the information you wish to share on-screen, please press your Power + Volume Up button at the same time, and quickly release them. This will then take a photo of everything you can see on the screen at the time.
Step 3:
You will then have the option to save this to either your device files or your photos.