TLDR: If your ID name has changed and you lack a current ID document, you can still complete the ID check. The app will detect the name difference and prompt you to confirm personal details; select "My name has changed" and then "Confirm." You may upload additional documents to verify your name change using the Optional Document Upload button if needed.
Name Changes
If the name on your ID has changed and you don’t have an ID document with your current name on it, do not worry, you can still complete your ID check.
The app will recognise that your name is different, and it will ask you to ‘Confirm personal details’; however, instead of changing the details, you can select ‘My name has changed’ at the bottom of the screen, followed by ‘Confirm’ on the next screen.
You can then add any additional document(s) to show your name change using the Optional Document Upload button if necessary. Please refer to our Upload Additional Documents article in ‘Troubleshooting’ if you need any further help with this.