TL;DR After completing the Source of Funds task, you may receive a text notification and an ‘Additional Info Request’ task for further details or documents. Contact the organisation if you cannot access the app or provide the information.
If you have completed the Source of Funds task, depending on the information you have shared, you may be asked to share further information after you complete your check.
You will be notified of this via text message, and a new task will appear in the app called ‘Additional Info Request’.
The questions you see in this task are written directly by the organisation that set up your check - this may mean providing more clarity, detail or sharing additional documents as evidence of your funds.
If you are not able to access the app to share this additional information, or if you cannot provide what is being requested, please speak with the organisation that set up your check.