Why do I need to provide a screenshot?
If you need to contact our Support Team about something in the app providing a screenshot is the quickest way for our team to see what's happening. Our Support Team cannot see what is happening on your screen so this allows us to quickly assist with any issue you may encounter.
How can I take a screenshot?
To begin please navigate to the page you wish for our team to look at on your behalf.
Depending on your type of device there are two ways to take a screenshot:
- Press the Power + Volume Down button at the same time and quickly release them.
- Or, hold the power button until you see a menu with the option to take a screenshot.
The screenshot you have taken has now been saved to your photos app. This can then be attached to an email of live chat conversation with our team.