How to make a complaint
We strive to ensure that you are always happy with the service we provide. We treat any expression of dissatisfaction as a complaint - this can be raised to a member of our team via the phone, email or live chat. To raise the complaint, we will take a few details to locate your information on our system, which will assist us in investigating your complaint.
How do we handle your complaint?
Our team will do their best to resolve the complaint at source and come to a satisfactory conclusion. Should a complaint not be dealt with to your satisfaction, our team will raise this by following our complaints policy.
The complaint will be escalated to a senior team member for review, and will be acknowledged within 1 business day. We will then investigate the complaint and provide a full response in writing within 3 working days. Should we need more time to investigate the complaint, we will communicate this to you.
What if you are not satisfied with our response?
How to get in touch
Phone: 0161 7680083 (Mon - Fri 9am-6pm)
Email: help@thirdfort.com
Livechat: Within the Thirdfort app, or by clicking the link in the bottom right corner of the screen