Thirdfort's Opening Hours
Here at Thirdfort we know that everyone needs a helping hand sometimes. That's why our Support Team are here to guide you through the Thirdfort App step by step.
The Thirdfort Support Team are available 9 AM - 6 PM Monday, Wednesday, Thursday and Friday. On Tuesdays we open from 10 AM - 6 PM. There might be a few occasions like bank holidays where we’re unavailable and if so these will be listed below.
If your question relates to something outside of providing your ID & documents via the app, such as a legal question, please contact the organisation that referred you to Thirdfort and they will be able to assist with this.
How to Contact us
You can email us at help@thirdfort.com.
You can call us on 01617680083.
Chat to us using the live chat on our Help Centre or App for the quickest response.
Reduced Opening Hours
The Thirdfort Support Team are unavailable during UK public holidays.
On Thursday 19th June, our Support Team will be unavailable as our entire company takes part in a dedicated training day. These training days are an important part of how we continue to improve and ensure we’re providing you with the best possible service, support, and experience.
We’ll be back as usual on Friday 20th June, ready to respond to your queries and help with anything you need.