I've connected my account but I've been told it was unsuccessful?
When completing the Open Banking task you may see the following screen advising that the connection was unsuccessful. If you see this message rather than sharing your bank statements to Thirdfort these have remained directly with the bank.
This connection issue has likely been caused by your device's web browser if you are using an Android device.
When connecting to your bank digitally, it's best to set your device's default browser to Google Chrome. This is Open Banking technology's preferred setting so it helps improve your connection. If your device doesn't have Google Chrome installed, you can download it from the Google Playstore here. Once downloaded, the guide below covers how to set Chrome to your default browser.
How to set your browser to Chrome
- Head to your device's Settings App.
- Select the option for Apps and then Default Apps (this may vary in location based on your device model)
- Within Default Apps please select Browser, and you should then have the option to set this to Google Chrome.
- Please return to Thirdfort and you should now be able to complete this task without further issues. Once the task is complete you can change your default browser back to whichever browser you would prefer to use.
I'm using an iPhone and my connection was unsuccessful
If you are using an iPhone or iPad and receiving the connection unsuccessful message please use our Messenger in the bottom right corner of the screen to chat to our team and we will be able to advise on this in more detail.