TLDR: If you see a "Connection Unsuccessful" message, it is likely due to your device's default browser. On Android, change your default browser to Google Chrome via Settings Apps Default Apps Browser. If you don't have Chrome, download it from the Google Play Store. For iPhone or iPad users, contact support via live chat for assistance. Your bank statements remain secure and have not been shared.
Connection Unsuccessful
If you see a "Connection Unsuccessful" message, it is likely due to your device's default browser app. With a few quick changes in your device settings, this can be resolved to let you link your bank.
Your bank statements have remained with your bank at this stage, and have not been shared.
Android phones & tablets
- Head to your device's Settings App.
- Select the option for Apps and then Default Apps (this may vary in location based on your device model)
- Within Default Apps, please select Browser, and you should then have the option to set this to Google Chrome.
- Please return to Thirdfort, and you should now be able to complete this task without further issues. Once the task is complete, you can change your default browser back to whichever browser you would prefer to use.
I don't have Google Chrome
You can download Google Chrome for free from the Google Play Store here. Other browsers may work, but we expect this issue to be fully resolved when using Google Chrome.
Other Devices
If you are using an iPhone or iPad and receiving the connection unsuccessful message, please use our live chat in the bottom right corner of the screen to speak to our team, and we will be able to advise on this in more detail.