Why do I need a verification code?
Here at Thirdfort security is our number one priority. As a security measure, we use security codes to ensure that only the person who has been invited to complete a check can access this.
If you want to assist someone else in completing their check please get in touch with the organisation that referred them to us and they will be able to assist with this.
What can I do if I'm not receiving my verification code?
If you are not receiving verification codes there are a number of things to check or try to resolve this:
Check the number being entered into the app
When requesting your verification code this will be sent to the number you enter into the app. Please ensure that is the number you were invited to Thirdfort on, and that you have selected the correct country code when requesting a code.
Check your network strength and connection
Sometimes, verification codes don't arrive due to the signal strength of your local area. To confirm if you have a good signal, please ask a friend or family member to send you a test text and see if it comes through.
Do you have access to an alternative device?
If so, please download the app on this device and enter your own mobile number into the application (this is your username). As the request is being made from another device, this will usually allow the verification code to arrive. Once it has arrived on your own mobile, you can input this back into the device you are borrowing and you will be able to begin your check.
Do you have access to an alternative number?
If you're still unable to receive the verification code to your number but you have access to another number, please contact the organisation that requested your Thirdfort check and ask them to send your identity check to the alternative number. The phone number is a user name that can be used on any device so this will allow you to bypass the issue!