Is this your only form of ID?
If the ID you have uploaded is in an old/Maiden name you may be able to use an alternative. Here at Thirdfort, we can accept the following ID:
- Drivers Licence
- National ID Card
- Residence Permit
If you have any of these that are in date then when prompted you can repeat the task with this alternative ID. Remember when providing your ID we can only accept these documents and you must use the original document, not a scan or photograph.
This is my only form of ID
If you upload a form of ID that has a different name to the one you entered when you first signed in the app will give you a new task and ask you to 'Check your details.'
When you see this task please select to start it, but when given the option please select to 'Skip' the task. This will then complete your verification with the correct name and existing ID.
You will then have the option to 'Upload Option Documents' through this you can then upload a document to evidence your change of name such as a Deed Poll or Marriage Certificate.