How to successfully scan your passports photo page
Select to 'Start' your ID check from your to-do list, you will then be given an introduction to the task. When you're ready to begin please press 'Next.'
The Thirdfort App will then show you an animation on how to position your phone above your passport photo page in order to complete the scan. When you are ready to proceed please press 'Next'.
If this is the first time you have used your camera to photograph something in the Thirdfort app you will be asked to give Thirdfort permission to use your camera. Please allow this, otherwise, you will not be able to scan your ID. (The wording of this may vary based on your device)
Your camera will then open, allowing you to view your passport in the app. To ensure your scan is successful we recommend:
- Holding your phone directly above the passport photo page
- Ensure only the photo page containing your details is visible on the screen
- Avoid holding your passport under a direct source of light, such as a lamp or window, as this can create glare.
As the app scans your passport a box should appear around the photo page on the screen. When you see this please hold still, and the scan will then automatically complete.
How to successfully scan your passport signature page
After scanning your passport chip the Thirdfort app will then ask you to photograph your passport signature page.
For UK passports the signature can be found either on the photo page or on the page above.
When starting the task the app will advise how to position your passport, to continue press 'Next' and then press 'Next.'
Your device camera will then open automatically. Please position your passport with all four corners of the passport signature page visible on the screen.
A green box will then appear around your passport. Once this appears please hold your device in place until the page is captured.