Why has my number been blocked?
Here at Thirdfort security is our number one priority. As a security measure if a verification code has been requested 5 times but has not been used to sign in this will block any more requests for 24 hours. This is to protect your information and ensure you are the only one accessing your check.
What can I do if my number has been blocked?
If your number has been blocked there are two solutions:
- Wait 24 hours - after this, your number will automatically be unblocked, and you can then attempt to sign in to Thirdfort again by requesting a new code.
- Contact the organisation that requested your Thirdfort check - If your transaction is urgent the organisation you are working with can raise a new Thirdfort check, on your behalf, to a new mobile number. This new number can then be used to sign in and access your new check. When requesting a new check please contact the organisation that referred you to us directly. Our Support Team are unable to raise a new check on their behalf.
If your number has been blocked this is fixed for 24 hours. Our Support Team cannot overwrite this as it is a security measure.
My number is unblocked but I'm not receiving verification codes?
If your number has been unblocked, or you have had a new check set up and are not receiving verification codes please check our guide here to assist with this.