Why do I see a message that my number has not been invited?
If you receive the mobile number not invited message when trying to log in - don't worry! This could be for one of two reasons.
Your Thirdfort check has not yet been set up
If the organisation that has advised you to complete a Thirdfort check has not yet set this up on your behalf you will be unable to sign in to the Thirdfort app.
In this case, we'd advise getting in touch with the organisation that requested your check to ask them to set this up. Our team do not have permission to initiate checks from our system on their behalf.
Once the organisation has set this up, you will receive a text with a link to download the app. At this point, if you tap Try again (as seen below), you will then be able to sign in.
The Thirdfort app has been uninstalled or deleted since signing in
As data is stored locally on your device, if you uninstall the app before completing all of your tasks, your information will be deleted.
You will then see the mobile number not invited message when you try to log back into the Thirdfort app to resume your verification check.
If this is the case, please contact the organisation that requested your check to request a new one. Our team do not have permission to initiate a new check on their behalf, and this can only be actioned by their team.