What does incompatible mean?
If you receive the device incompatible message when trying to download the app, this means that your device is not fully supported by Google or Apple and therefore, the software version is too old to run our app.
Once Google or Apple stop providing full software updates to a device, they don’t patch security updates and therefore, it can leave the device more open to security vulnerabilities. We handle very sensitive, personal data and we care deeply about protecting it, so we take no risks in this area when it comes to running the app on older devices.
How can I resolve this?
As a solution, do you have a trusted friend or family member with a smartphone that you could borrow? Or perhaps an iPad or a tablet? You can complete your check on any device it's just important that when you log in, you log in using your own mobile number as this is the number that the organisation who requested your check has invited you on. Your mobile number is your username to access your verification check.
What will happen to the data on my borrowed device?
Once your tasks are fully complete, we'll verify your information (this usually takes around 2 minutes) and send your report to the organisation that requested your Thirdfort check. After this, we'd recommend requesting a data deletion via the app - full instructions on how to do this can be found here. Once requested, you can then uninstall the app to remove any data stored locally on the borrowed device. This way you can rest assured that the only organisation with access to your information will be the one who requested your Thirdfort check.
What can I do if I don't have an alternative device?
As always, our app is one of many ways to complete your verification check. We are aware that not everyone has a smartphone that supports the app and should you prefer not to borrow a device or if this is not possible due to your circumstance, we'd suggest contacting the organisation that requested your Thirdfort check directly to arrange an alternative.